Privacy Policy

Last updated: April 2026

This policy explains how Best Hotel Bordeaux Sud collects and processes your personal data in accordance with the GDPR and the French Data Protection Act.

1. Data Controller

Best Hotel Bordeaux Sud - 6 Rue Salvador Dali, 33140 Villenave-d'Ornon.

Contact: contact@besthotelbordeauxsud.fr - +33 (0)5 56 37 90 00.

2. Purposes and Legal Bases

  • Booking and accommodation (performance of a contract)
  • Invoicing and accounting obligations (legal obligation)
  • Security of property and persons via video surveillance in common areas (legitimate interest, legal obligation if applicable)
  • Customer service, complaints, and loyalty programs (legitimate interest)
  • Marketing and information (subject to prior consent)

3. Data Collected

Identity and contact details, booking and payment information, stay preferences, regulatory supporting documents if required, images from video surveillance (common areas).

4. Recipients

Authorized hotel staff and technical service providers (booking platforms, payment solutions, hosting provider). No sale of data to third parties.

5. Retention Periods

  • Invoicing: 10 years
  • Bookings and stay records: 3 years after the last contact
  • Video surveillance: 30 days maximum

6. Your Rights

You have the right to access, rectify, erase, object to, limit, and port your data. To exercise these rights, please contact contact@besthotelbordeauxsud.fr or by post to the address above. In case of difficulty, you may file a complaint with the CNIL.

7. Security

Appropriate technical and organizational measures: access control, secure hosting, encryption, and backups when applicable.

8. Cookies and Audience Measurement

The site may use essential technical cookies and, with your consent, audience measurement and marketing cookies. You can manage your preferences via a consent banner and/or your browser settings.

9. Subcontractors and Transfers Outside the EU

Some service providers may be located outside the EU. Appropriate safeguards are put in place to ensure an adequate level of protection.

Best Hotel Bordeaux Sud - 6 Rue Salvador Dali, 33140 Villenave-d'Ornon - www.besthotelbordeauxsud.fr - +33 (0)5 56 37 90 00

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